How To Buy
Ordering
If you are interested in an item, would like to know more, or would simply like to purchase, click ‘enquire’ next to the specific item.
Or you may wish to contact us direct to discuss:
Call Us
07711 006399
Email Us
Payment
We accept payment by cheque, debit, credit card or via online transfer.
Where you would like time to consider a purchase we are able to hold the item reserved for up to twenty four hours.
When you wish to go ahead with a purchase, we require the full payment at the time of sale.
Prices
Prices are as set out on the website, we reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time.
Any price changes will be confirmed to you at the time of ordering.
Shipping & Delivery
We deliver within the UK, Europe and Internationally, and carry out most local deliveries ourselves. Delivery costs are dependent on each individual item.
For Europe and International deliveries, we only work with reputable and trusted shipping handlers and couriers who we know will deliver items safely to your home and will offer a competitive and fair price.
If using a delivery company of your own choice, please ensure that they are experienced at moving antique furniture and are covered by insurance.
International Customers Please Note :-
For customers purchasing from outside mainland UK, shipping costs are given as an estimate only. We endeavour to give the most accurate price, but in some cases, shipping can incur additional charges, such as import duties. As such we will contact all international customers by either e-mail or telephone, when an order is placed to clarify delivery quotes.
Any additional local taxes and surcharges applied when the item arrives at its destination are payable by the customer.
Returns
In the rare case that you wish to return an item, we need notification within 48 hours of delivery. We will then refund the cost of the item back to you in full, less transport costs involved. The item must then be delivered back to our showroom within 14 days in the exact same condition as it left us.
You can do this through emailing info@havardandhavard.com or call us on 07711 006399.
Storage
Should an item not be ready for immediate delivery, we are able to hold stock at our shop in Cowbridge. Items may be subject to a storage fee where applicable.
BUYING ADVICE
“Have something in mind, but keep your options open”
It can be difficult to find something specific, especially when your heart is set on it. But you might stumble across something you never expected to find that you love just as much, if not more, and for a great price.
“Research and build your knowledge”
The more you know about what you’re hoping to find, the more likely you’ll be to spot the best pieces. Read books, look online and ask questions – soak up as much wisdom as you can, and you’ll soon be reaping the rewards. Researching new and emerging trends will keep you ahead of the game.
“Keep your eyes open”
Everyone loves a bargain but remain cautious – especially if something seems too good to be true. If you have concerns that an item could be a fake or a reproduction, then simply ask. The seller should be happy to help and if not, you can always walk away. If you’ve done your research, you should know some of the tell-tale signs of a reproduction and have an idea of the value of the piece.
“Invest in beautiful and practical pieces”
There is something uniquely personal about antiques. They have an individuality and character about them, that more modern furniture often doesn't share. It makes a piece even more special to think about how many owners and families have cherished it before you, the homes it was once kept in, and where it might move on to in the future.
